About BOCRA
Regulating communications in Botswana in the public interest.
About this section
- BOCRA is Botswana's independent communications regulator, established in 2013 under the CRA Act.
- Responsible for licensing, consumer protection, spectrum management, and .BW domains.
- Accountable to the Minister for communications and reporting to Parliament annually.
Our Mission
To regulate, promote, and develop a fair, efficient, and accessible communications environment for the benefit of all users in Botswana.
Our Vision
A connected Botswana where communications services are affordable, reliable, and available to all.
The Botswana Communications Regulatory Authority (BOCRA) is the independent regulator of electronic communications, broadcasting, and postal services in Botswana. It was established in 2013 under the Communications Regulatory Authority Act (CAP 72:05), replacing the Botswana Telecommunications Authority (BTA) and consolidating regulatory functions across the communications sector into a single authority.
BOCRA operates independently of commercial interests. It is accountable to the Minister responsible for communications and reports to Parliament annually, ensuring public transparency and democratic accountability.
Key milestones
Botswana Telecommunications Authority (BTA) established
Communications Regulatory Authority Act enacted
BOCRA established, replacing BTA and consolidating regulatory functions
Number portability introduced for mobile subscribers
.BW domain registry transferred to BOCRA
Quality of Service Regulations gazetted
Cyber Incident Reporting Framework launched
Electronic Communications Amendment Regulations under consultation
What BOCRA does
Telecommunications & Spectrum
BOCRA licences mobile networks, internet providers, VSAT operators, and value-added services. It allocates and manages radio frequency spectrum to prevent interference and enable 4G and 5G services.
Broadcasting
BOCRA licences and monitors television channels, radio stations, and community broadcasters. It sets content standards and ensures broadcasting services meet quality and coverage requirements.
Consumer Protection
BOCRA receives and investigates consumer complaints against licensed operators, publishes consumer rights guidance, and runs public awareness campaigns on digital fraud and safe internet use.
Market Oversight
BOCRA monitors market competition, approves operator tariffs, and publishes quarterly Quality of Service data so consumers can compare providers and operators are held to measurable standards.
Postal Services & .BW Domains
BOCRA regulates Botswana Post and private courier operators, and operates the .BW country code top-level domain registry (registrations, WHOIS, and domain dispute resolution).
Mandate & Powers
Communications Regulatory Authority Act (CAP 72:05)
BOCRA’s mandate, powers, and governance structure are defined by this Act, enacted in 2012.
View legislationWhat BOCRA regulates
Electronic communications
- Telecommunications networks
- Internet service providers
- VSAT and satellite operators
- Value-added services
Broadcasting
- Television channels
- Radio stations
- Community broadcasters
- Signal distribution
Postal & courier
- Botswana Post (universal service)
- Private courier operators
- Cross-border postal services
Domain names (.BW)
- .co.bw, .org.bw, .net.bw registrations
- WHOIS registry
- Domain dispute resolution
Regulatory powers
- Issue, renew, suspend, and revoke licences
- Set and enforce minimum quality of service standards
- Approve tariffs and monitor pricing
- Allocate and manage radio frequency spectrum
- Investigate and adjudicate complaints and disputes
- Impose administrative penalties for regulatory violations
- Conduct market studies and designate significant market power
- Administer the .BW top-level domain registry
Governance & Leadership
Board of Directors
Mr. Thabo Ramaeba
Chairperson
Non-executiveMs. Gaone Setshwaelo
Board Member
Non-executiveMr. Kefilwe Motshabi
Board Member
Non-executiveMs. Tlhompho Matekedisho
Board Member
Non-executiveMr. Obakeng Pheto
Board Member
Non-executiveExecutive Management
Mr. Teko Reetsang
Chief Executive Officer
Ms. Mmapula Dikgosi
Director, Electronic Communications
Mr. Neo Sennanyana
Director, Broadcasting
Ms. Bame Segolame
Director, Consumer Affairs & Licensing
Mr. Kagiso Otsile
Director, Spectrum Management
Ms. Keamogetse Molapo
Director, Finance & Administration
Directorates
Projects & Initiatives
Active
Universal Access and Service Fund (UASF)
Extending affordable broadband to underserved and rural communities. Funds infrastructure rollout and community digital access centres.
Read about UASFSpectrum Management Modernisation
Updating Botswana's frequency spectrum framework to accommodate 5G readiness, broadcasting changes, and emerging wireless technologies.
Spectrum frameworkDigital Literacy & Consumer Awareness
A national public education initiative helping citizens understand their rights, identify scams, and use digital services safely.
Know your rightsPlanned
.BW Registry System Upgrade
Modernising the .BW domain registry platform (online self-service registration, automated WHOIS, and improved DNS management).
Domain servicesCompleted
Cyber Incident Response Framework
Gazetted mandatory cyber incident reporting obligations for licensed operators. Framework now operational with reporting portal live.
Report an incidentCareers at BOCRA
Join the Botswana Communications Regulatory Authority and help shape the country’s communications future. BOCRA employs specialists in telecommunications, law, economics, technology, and public administration.
Applications via email only
Send your CV, cover letter, and certified qualifications to [email protected] before the closing date.
Current vacancies
Senior Spectrum Engineer
Technology & Spectrum
Legal Counsel (Regulatory Affairs)
Legal & Compliance
Consumer Affairs Officer
Consumer Affairs
Graduate Internship Programme
12-month structured internships for Botswana citizens with degrees in telecommunications, law, economics, ICT, or related fields. Intakes twice yearly: January and July.
Enquire about internshipsContact BOCRA
Office hours
Monday – Friday, 07:30 – 16:30 (SAST / UTC+2)
Contact details
Main switchboard
+267 368 0000
Consumer helpline
+267 368 0100
General enquiries
[email protected]
Complaints
[email protected]
Licences
[email protected]
Domains (.BW)
[email protected]
Offices
Head Office: Gaborone
Plot 50676, Gaborone International Finance Park Gaborone, Botswana
Regional Office: Francistown
Haskins Street Francistown, Botswana